• Eligibility Management, Call Center Support and Service: Most often our clients/plan sponsors do not want the responsibilities nor have the staff to support the role of a traditional employer. We can manage the daily service needs around coverage inquiries, claim issues, and claim resolution.
• Billing and Payment Processing: Carriers generally require one bill with one check. In order to accomplish this for our diverse clients we can receive and process ACH / bank drafts or mail pay on a monthly, semiannual, annual, or any combination of the above.
• Web Enrollment: a state-of-the-art flexible online platform customizable to fit the needs of each client. Clients/Members can manage benefits online by adding, updating and canceling coverage.
• Data Management: All too often nontraditional groups do not have the necessary data required by an insurance carrier. We have a proprietary process to capture and manage the demographic and dependent data. A full line of pass through reporting and data mining services are available.